Operations Director

Mainly at Johns Creek location/Decatur location about two times per month – 30 Hours per week, which is considered Full time – Benefits and Insurance Included – PTO – Generous Holiday Schedule – Incredible Team Environment

Hours:

Monday, Johns Creek clinic, 9:15 – 5:15

Tuesday, Johns Creek clinic, currently 11:00 – 7:00 (starting 1/2/25, 10:00 – 6:00)

Wednesday, Johns Creek clinic, 9:15 – 5:15

Thursday, Johns Creek clinic, 3/4-hour shift, between 9:00 – 3:00 – the employee may select the hours.

Remote, approximately 3 hours per week, which includes helping with text messages from patients 1-2 hours, approximately Friday – Sunday.

Additional Details:

• A college degree is not required but preferred.
• Hourly, non-exempt pay range: $24.00 – $25.00/hour, based on experience.
• All candidates are required to participate in two interviews. One interview will be at the Johns Creek clinic and the other interview will be at the Decatur clinic.
• Arrive prior to opening to ensure the clinic is ready to go for the first patient to arrive.
• Bilingual – Spanish is preferred but not required.
• Strong administrative and phone skills required.
• Confident voice and easy to understand over the phone.
• Up-to-date computer skills are required.
• This individual must cultivate a warm and welcoming environment as the first point of contact for our patients entering the clinic and while following our phone script and confidently scheduling appointments over the phone.
• EMR (electronic medical records) system will be used.
• Providing order and consistency to the front desk and clinic environments is a must.
• Assist patient advocates when needed.
• This role leads the Operations team and reports directly to the CEO.
• Participate in monthly staff meetings.
• Organize quarterly team building activities.
• Weekly check front desk supplies to ensure what is needed is on hand.
• Send certified mail when necessary.
• Scan patient IDs and maintain their medical records.
• Follow HIPAA guidelines.
• Annual training required.
• Assist with new building details and facility needs for both clinics.
• Provide exit survey reports for board and staff meetings.
• Provide quarterly CL reports.
• Coordinate details for quarterly Director’s meetings.
• Annual staff meeting and holiday schedules – determined and approved by the CEO in November and posted accordingly.

We are looking for an individual with strong organizational skills, plus warm people skills.