Front Desk Agent

Summary of Position

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering

Essential Functions

- Take every opportunity to amaze the guests

- Smile, have eye contact and greet guests immediately

- Maintain a well-groomed, professional appearance at all times, including uniform and nametag

- Actively solicit feedback from guests

- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.

- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

- Promptly respond to and resolve guest complaints

- Answer telephone promptly and properly being polite, courteous, and friendly

- Be friendly, thorough, accurate and efficient in taking reservations

- Be friendly, thorough, accurate and efficient in performing Check-ins

- Be friendly, thorough, accurate and efficient in performing Check-outs

- (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

- Assist guests with luggage upon their arrival to and departure from the hotel

- Use the guests’ names

- Be knowledgeable and helpful about the local area, the hotel and hotel services

- Handle messages, wake-up calls, mail, and faxes properly

- Assist guests’ with laundry/dry cleaning needs

- Know of incoming VIPs

- Follow all applicable Company Standard Operating Procedures.

To apply, please email resumes to: peter.chiang@hotelequities.com

or call (678) 250-3787 and ask for Peter.